Cost of living

Understanding your budget and which bills are most important can help you manage your spending and stay in control of your finances.

You can use our Budget Calculator as often as you need.

With the rising cost of living creating increasing pressure for many, check whether you could be eligible for additional financial support. 

• Find out more about benefits: financial support is available, even if you're in full time employment
• Your local council may be able to help you with things like your energy and water bills, food or essential items
• The UK government are supporting people through the Energy Bills Support Scheme and if you’re entitled to certain benefits or tax credits you may be able to claim extra payments to help with the cost of living

Reducing your spending could help you take a step towards improving your situation 

• At Lowell, we're always looking for ways to help you understand and manage your finances so we’ve teamed up with Snoop, the free and independent money management app. It helps you track, sort and plan your money automatically, across all of your accounts outside of Lowell
• Find out what you can switch: From broadband and entertainment packages to insurance, you may be able to get a better deal with a new provider

Staying in touch and letting us know when your situation changes means we can help you manage your account and offer solutions to meet your needs.

If your income or expenditure has changed and your current payment plan is no longer affordable, you might be able to change your payment plan. Our payment plans are flexible and we can agree a plan that suits your current situation.

It can be hard to manage your money if your income has reduced or you have unforeseen additional costs. We can give you the time and space you need, so you don't need to worry about contact from us or making payments until you're ready.

If you’re finding it difficult to manage your account you can authorise someone you know to manage your account. They can be the point of contact to discuss your account. 

If you don’t have anyone to support you but are worried about speaking to us on the phone then you can register and view your account(s) online. Alternatively, there are organisations who can help you and we will work directly with them.