We’re here to listen
Staying in touch and letting us know when your situation changes means we can help you manage your account and offer solutions to meet your needs
If you‘re struggling to cover your outgoings or if you’re worried about how price increases will affect you, here's some useful information to help you
Stay in control
Understanding your budget and which bills are most important can help you manage your spending and stay in control of your finances.
You can use our budget calculator as often as you need.
Maximise your income
With the rising cost of living creating increasing pressure for many, check whether you could be eligible for additional financial support.
Find out where you can save money
Reducing your spending could help you take a step towards improving your situation
Staying in touch and letting us know when your situation changes means we can help you manage your account and offer solutions to meet your needs
If your income or expenditure has changed and your current payment plan is no longer affordable, you might be able to change your payment plan. Our payment plans are flexible and we can agree a plan that suits your current situation
It can be harder to manage your money if you need to manage a reduced income or additional costs. We can give you time so you don't need to worry about contact from us or making payments until you're ready
If you’re finding it difficult to manage your account you can authorise someone you know to manage your account. They can be the point of contact to discuss your account.
If you don’t have anyone to support you but are worried about speaking to us on the phone then you can register and view your account(s) online. Alternatively, there are organisations who can help you and we will work directly with them
Money and pensions guidance. They can also direct you to specialist trusted services if you need more support.
MoneyHelperA debt charity which can help you access free debt support services. They provide free expert advice and debt support, as well as general money guidance.
StepChangeProvides information to help anyone living in the UK, offering confidential advice online, over the phone, and in person, for free.
Citizens AdviceA charity that helps older people and their carers. They offer advice on lots of subjects for free, including money management, benefits and pension advice.
Age UKIf you're not sure what to do next, our FAQs might be able to help answer some of your questions
FAQsGet in touch with us and we can help you take the next step
Contact us