Criminals are constantly finding new ways to commit fraud. These can include fake emails and websites and scam phone calls. We want to help you protect yourself from these types of crime by being able to recognise a scam. Here are some tips on what to do if you receive a suspicious call or if you think you have been the victim of fraud.
We are aware of suspicious emails circulating across a number of companies and organisations containing the message shown in this image. If you receive an email like this, do not open it and do not follow any of the links. Please delete it immediately.
Fraudsters may contact you on the telephone, pretending to be from Lowell or other well-known companies. The caller will try to get you to hand over personal information or to make a payment with your bank cards or cash. Calls of this nature can sound very genuine, but are they?
Receiving a suspected scam call can be a scary thing and we want our customers feel confident in what to do if this happens to them. Below are some tips on what to do if you believe the call you have received is not genuine.
Becoming a victim of fraud can happen to anyone. If you think you have, follow these steps:
1. Report this to us straight away so that we can investigate what has happened.
2. Notify your bank of the issue
3. Report it to your local police station and get a crime reference number.
If you have had a suspicious call, let us know on 0333 556 5550.