About Lowell
Who we are, what we do and how we work with you
Frequently asked questions
Find all the answers you need in our FAQs, whether it’s information about who Lowell are, details about your credit file or questions about the legal process
Data privacy
How we protect your data
Complaints & troubleshooting
Common troubleshooting solutions and information on making a complaint
Legal process
Information about our legal process
My credit file
What a credit file is, how you can get a copy and how debt affects your credit file
Getting started with my account
How to manage your online account
Contacting Lowell
How you can get in touch with us and the ways we can help
Making payments
What your payment options are and what happens if some are missed
Credit agreements and documents
Find out more about your credit agreement, and what information we can provide