How to get in touch

Talk to us

We're here to help you every step of the way. There are times you might need some more details or have questions. Our main contact centre and e-mail department are open 8am to 8pm Monday to Friday and 8am to 2pm Saturday. Please note all calls are recorded for training and monitoring purposes.

If your browser hasn't saved your password from the old website, you can self-serve using the manage your account button and 'forgotten password' link or click here

  • Telephone
    0333 556 5550
  • Email
  • Postal Address
    PO BOX 1411, Northampton, NN2 1BQ
  • Opening hours
    Mon to Fri 8am - 8pm
  • Opening hours
    Sat 8am - 2pm

Did you know?

You can view your Lowell account right here on your mobile, laptop or tablet 24 hours a day, 7 days a week.