“Cookies” are small pieces of information sent by a web server (such as that used to run this website) to your computer, which are then stored on the computer’s hard drive. Although cookies contain identifying information, except where we mention that we collect your reference number below via Google Analytics, they do not contain any information that identifies you personally, but they allow us to recognise you when you return to our website

We do not use persistent cookies i.e. those that are pushed out to a user’s machine and stored. This website uses Session Cookies. These are temporary cookies, which only exist in the period you access the website (or more strictly, until you close the browser after accessing the website). Session cookies help the website remember what you chose on the previous page, therefore avoiding the need to re-enter information and improve your experience whilst using the site. These cookies do not contain personal information and cannot be used to identify you.

We also use cookies to help us improve our service to you. For example, we use Google Analytics, a popular web analytics service provided by Google. Google Analytics uses cookies to help us to analyse how users use the site (including behaviour patterns and the tracking of visits across multiple devices), to establish more about our website users and to assist us in managing your account. The cookies collect your IP address, your Lowell reference number and certain non-personally identifiable information that you enter.  Google’s remarketing and advertising reporting has been enabled to provide additional information for the analysis of visitor characteristics and behaviour. Find out more about how these cookies are used on the Google Privacy site.

You can change your browser settings so that cookies are not accepted. If you do this, you may lose some of the functionality of this website, including the use of the secure area of the website. To opt-out of being tracked by Google Analytics across all websites visit

For further information about cookies and how to disable them please go to: