We’re here to listen
If you’re a Lowell customer and you’re experiencing loss that's affecting your ability to manage your accounts we want to help.
Bereavement
If someone close to you has died, we’re here to support you
Support for you
Staying on top of practical money matters and decisions might feel overwhelming. To help you deal with this new situation, we‘ve put together some useful information to help you stay in control of your finances.
Losing someone close to you affects everyone differently, and you may need different types of support as you grieve.
Practical support
Find out what to do after a death including how to register the death, arrange a funeral and deal with the estate.
Financial support
You might be eligible for financial support from the government. This could include help with unexpected costs.
Stepchange can also give you advice if you're struggling with debt after the death of a loved one.
Emotional Support
Losing someone important to you can be difficult. It’s natural to go through a range of emotions whilst coming to terms with your loss. Samaritans support helpline is available 24/7 for anyone who needs it. Whatever you're going through, a Samaritan will face it with you.
Cruse offers personalised one to one support, and Child Bereavement UK supports families with the loss of a baby or child and helps children who are grieving.
How Lowell can support you
Giving you time
Making financial decisions can be more difficult and it can be harder to manage your money if you need to manage a reduced income or additional costs. We can give you time so you don’t need to worry about contact from us or making payments until you’re ready.
Support managing your account
Money may be the last thing you want to think about when you're faced with loss. If you need support you can authorise someone you know to help you manage your account.
Adjusting a payment plan
If your income or expenditure has been affected and your current payment plan is no longer affordable, you might be able to change your plan. Our payment plans are flexible and we can agree a plan that suits your current situation.
Organisations that can support you
Financial
UK Government
Online service providing resources to support you with finding out about your rights, benefits and managing debt.
UK Government
Financial
MoneyHelper
Money and pensions guidance. They can also direct you to specialist trusted services if you need more support.
MoneyHelper
General
Age UK
A charity that helps older people and their carers. They offer advice on lots of subjects for free, including money management, benefits and pension advice.
Age UKFrequently asked questions
If you're not sure what to do next, our FAQs might be able to help answer some of your questions
FAQsNeed more support?
Get in touch with us and we can help you take the next step
Contact us