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Illness and injury

Dealing with any illness or injury, may impact your finances. Here's some information about the support available if you’ve been affected

How Lowell can support you

Supportive team

Our team understand that your health can affect how you manage your account. Talking to us means we can understand your personal circumstances and review your options.

Understanding your budget

Our online budget tool will help you understand your income and outgoings. If you need any help, we can walk you through this process.

An affordable payment plan

All our payment plans are flexible and we'll agree a payment plan that is affordable for you.

Breathing space

If you’re worried you won’t be able to make any payments right now, then that’s OK. Get in touch to let us know and we can give you time and space.

Hints and tips

If you’re facing a health problem, getting the right support may reduce worries building up

  • If you have a health concern, you should contact your GP or contact a healthcare professional, NHS (www.nhs.uk)
  • MoneyHelper offers a range of guides from getting support with everyday costs like prescriptions and advice on returning to work.
  • If your health condition is affecting your work, you could be entitled to benefits that may top up your income or help you with essential costs. Citizens Advice can help you with this, also our benefits calculator can help to check you are receiving the correct amount of benefits.

Organisations that can support you

Financial

StepChange

A debt charity which can help you access free debt support services. They provide free expert advice and debt support, as well as general money guidance.

StepChange
Health

MacMillan Cancer Support

Macmillan Cancer Support is the UK's leading cancer care charity providing emotional, practical, physical, and financial support.

MacMillan Cancer Support
Health

Alzheimer’s Society

Alzheimer's Society (alzheimers.org.uk) a source of support for everyone affected by dementia.

Alzheimer’s Society

Frequently asked questions

If you're not sure what to do next, our FAQs might be able to help answer some of your questions

FAQs

Need more support?

Get in touch with us and we can help you take the next step

Contact us