Received a letter from Lowell regarding Freeman Grattan Holdings?

We’ve bought your Freemans PLC account, which is a company that owns various brands including Freemans, Bon Prix, Curvissa, Clearance365 and Swimwear365.

That means you legally owe the outstanding balance on that account to Lowell now, instead of to Freemans PLC. Any payments you’ve already made towards your account will transfer to us, so don’t worry – every penny you’ve paid will still go towards reducing your balance.

If you’ve been making Direct Debit or standing order payments on your account to any of the Freemans PLC brands, it is important that you remember to cancel them – you don’t want to be paying twice!

We’re authorised and regulated by the Financial Conduct Authority, so you can be confident that your best interests are at the heart of everything we do.

First thing to do is register or sign in to your online account so you can see the details of the debt.

If you think there’s been a mistake (maybe you bought something from a Freemans PLC brand and returned it; perhaps you’ve already paid the debt), or you suspect fraudulent activity, please get in touch with us right away.

We’ll investigate and help clear things up as quickly as possible.

If you’ve already made your final payment to Freemans PLC, it could be that we haven’t got it yet. Get in touch and we can check for you.

There could be a few reasons for this.

If you’ve recently made a payment or returned an item, it might be that Freemans PLC hasn’t processed it yet. Register or sign in to your account to check the details.

Get in touch with us if you think there’s been a mistake.

One-off payments

You can make payments online once you’ve registered with us.

We accept all debit card payments. See our ways to pay.

Payment plan

We understand that paying off a debt in one go isn’t always possible. With us, you don’t need to. Setting up an affordable, interest-free payment plan is straightforward – you can do it yourself online or through our app or you can call us to discuss a plan that fits your budget and helps you stay on track.

Life happens - we get that. So, if you miss a payment, don’t worry.

But it’s important that you get in touch with us as soon as you can so we can work something out to help you get back on track.

If you don’t contact us and continue to miss payments, we will keep trying to contact you to see what’s going on.

You can make payments online once you’ve registered with us.

We accept Direct Debit, debit card payments, and more. See our ways to pay.