Get in touch with us, however you choose
You can make extra payments any time you like – it won’t affect your payment plan and it could help to pay off your debt faster. You can make any payments easily and quickly through our online portal, including a full and final payment. You’ll never pay more than what you owe.
You can see how much you have left to pay at any time. Just log in to see your balance and more information about your account.
You can easily change your payment plan at any time online. Once you’ve logged in to manage your Lowell account, simply select your plan and click ‘Change plan’.
We do our best to help you manage your Lowell account, but we understand we might not always get it right. Find out how to make a complaint.
23 December: 9am - 6:30pm
24 December: 9am - 1pm
25 December and 26 December: CLOSED
27 December: 9am - 4pm
28 December and 29 December: CLOSED
30 December: 9am - 6:30pm
31 December: 9am - 4pm
1 January: CLOSED
2 January onwards: Normal business hours resumed
We're making some changes to our opening hours over the Christmas period. See below for full details.