Why do I owe this debt to Lowell?
BT PLC have now sold your debt to Lowell, making Lowell the legal owner of your account. This means that any payments or communication regarding your debt should now be directed to Lowell.
Received a letter regarding BT debt & Lowell?
We buy debt from lots of different companies, including BT. If we've sent you a letter about your BT debt, it means we've bought it from BT and you now owe the debt to us instead. But don't worry, we believe becoming free of your Lowell debt should be simple and affordable. Our customers aren't just numbers to us, they're people.
Register or sign in to see your account information today.
Your questions, answered.
What is this debt for?
BT is one of the UK’s leading telecommunication and network providers. They offer a range of services such as broadband, landline, mobile and TV services to both personal and business customers.
To see your specific account information, log into your account or register today.
How can I make a payment or set up a payment plan?
One-off payments
- You can make payments online once you’ve registered with us.
- We accept all debit card payments. See our ways to pay.
Payment plan
We understand that paying off a debt in one go isn’t always possible. With us, you don’t need to. Setting up an affordable, interest-free payment plan is straightforward – you can do it yourself online or through our app or you can call us to discuss a plan that fits your budget and helps you stay on track.
I cancelled my contract
Cancellation Outside the Cooling-Off Period
- You are required to give 30 days’ notice in order to cancel your contract.
- Or 14 days notice if you are switching to another provider via an approved switching process.
Cancellation Inside the Cooling-Off Period
If services have already begun, you are required to pay for the full cost of the service(s) you have used.
Any discounts and offers are not taken in to account.
Potential charges include:
- Charges for the service
- Anything the customer has used which isn't covered by the charges
- Any connection or activation fees
Log into your account to review your specific account details.
Why is my balance higher than expected?
Your balance might include fees that have accumulated over time.
Register or sign into your account to check the details.
Your options when repaying BT debt
Work out how much you can afford to pay
Before you make any payments, it’s a good idea to understand what money’s coming in and going out. Our free budget calculator will help you set up a payment plan that’s affordable and suits your personal circumstances.
Set up your own account and interest-free personal payment plan
We’ve made it as easy as we can for you to manage your debt from start to finish. You don’t even need to call us: you can do the whole thing online or on the Lowell app. To sign up for your Lowell account you’ll need the Lowell reference number from the letter we sent you.
Set up a payment plan that works for you. Decide how much you want to pay, how often you want to pay it, and how you want to do it.
Being debt free should be simple and affordable. We promise you:
- We will make managing your debt simple with an easy-to-use online account
- We will help you work out what you can afford to pay using our budget calculator
- We will understand your situation and help you find the right support
- We won't charge interest or admin fees if you work with us to manage your account. Fees are only charged in instances of litigation
- We won't expect you to pay more than you can afford
We are Here to Help
Even a small change in what you pay can make a big difference to how long it takes you to pay off your Lowell debt. Our team is supportive, friendly, and experienced when it comes to finance and debt. They can lay out every option available to you, to help you pay as little or as much as you can.
Our digital calculators also help to break down what you afford to pay by selected dates; they're very simple to use so have a play with them. You might be surprised how soon you can say goodbye to us if you are able to pay a little bit more each month.
Create an account
Use our step-by-step process to create your personalised Lowell account and take control of your debt today.
Sign up
How can Lowell help me?
Lowell is a debt collection company on a mission to help our customers take control of their debt. We'll work with you to find an affordable solution that suits you.
Learn more
Who are Lowell?
We believe that when it comes to debt, every step forward counts. No matter how big or small. That's why we give you all the tools and support you need to find a way forward, whatever your circumstances.
About Lowell