Accessibility and Disability

Adapting our service to meet your needs

How Lowell can support you

Everyone’s different, but we want to make sure that whenever and however you contact us, we support your situation and ensure you get the right support whilst working with us.

Tell us about things that make managing your account easier and where we can, we’ll put the changes in place.

Ways to manage your account

Communication preferences

We offer documents in Braille, large-print and audio format. Our website is optimised so it can be read by screen readers.

Sign into your online account to update your chosen format, or contact us.

Third-party authorisation

If you have difficulty communicating and need some help managing contact with us, or if someone helps you manage your finances, then you can add details of a third party to your account.

You can simply register your third party online or contact us.