About Us

Who we are


Lowell buys accounts from banks, mobile phone and internet suppliers and other companies that provide credit.

If your account has been sold to Lowell then you’re in safe hands; we’ve been market leaders for over ten years, working with customers to clear their debts.

We’re specialists at what we do and that’s why so many leading companies and trusted brands choose to sell accounts on to us to manage.

We’ll offer you as much support as possible on your account and our team are happy to answer any questions you have. If you're worried about your debts, you can seek free confidential and impartial advice from a number of independent organisations including:

StepChange Debt Charity provide free and independent debt advice throughout the UK and can be contacted on 0800 138 1111 

National Debtline provide debt advice and information and can be contacted on 0808 808 4000

 

How we’ll work with you

Every day we help thousands of people repay their accounts. In a 2016 survey our customers rated our service as ‘Exceptional’. Members of Team Lowell make a commitment to deliver on the following five Customer Promises:

  • We will listen to you.
  • We’ll help you find the right solution for your circumstances – directing you to independent organisations where appropriate.
  • We’ll be flexible and adapt our approach to meet your changing needs.
  • We’ll engage with you, keep you informed and be polite and courteous.
  • We won’t add any interest and charges – every penny you pay helps clear your balance.

A full copy of our Customer Promise can be viewed here. To hear what our customers think of our service in their own words, click here for some recent reviews.

We’re part of the Lowell Group which was established in 2004 and is widely acknowledged as one of the UK's leading investors in consumer debt.  You can find out more about Lowell Group here.

*Independent Customer Experience Consultancy surveyed 1,300 Lowell customers in 2016. They rated our service as ‘Exceptional’ and ‘Three Stars’.