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Received a letter from Lowell regarding NewDay?

 

We buy debt from lots of different companies, including NewDay. If we've sent you a letter about your NewDay debt, it means we've bought it from NewDay and you now owe the debt to us instead. But don't worry, we believe becoming free of your Lowell debt should be simple and affordable. Our customers aren't just numbers to us, they're people.

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Who are NewDay?

NewDay is a UK-based financial services provider specialising in credit solutions for millions of customers. They offer credit cards under their own brands, such as Aqua, Marbles, and Fluid, as well as Bip, a digital-only card. In addition, NewDay partners with well-known retailers like John Lewis and Argos to provide store-branded credit cards and flexible payment options.

They process millions of transactions each year and support customers in making everyday purchases and managing larger expenses.

If your account has been purchased by Lowell, it means we now manage the balance you originally owed to NewDay. If you have any questions, please log in or register to review your account details, or contact our team.

Your questions, answered.

Why do I owe this debt to Lowell?

We’ve bought your NewDay account, which is a company that owns various brands including Argos, Debenhams, John Lewis & Partners, Pulse - Amazon, and Newpay.

That means you legally owe the outstanding balance on that account to Lowell now, instead of to NewDay. Any payments you’ve already made towards your account will transfer to us, so don’t worry – every penny you’ve paid will still go towards reducing your balance.

If you’ve been making Direct Debit or standing order payments on your account to any of the NewDay brands, it is important that you remember to cancel them – you don’t want to be paying twice!

We’re authorised and regulated by the Financial Conduct Authority, so you can be confident that your best interests are at the heart of everything we do.

What if I don’t think I owe this debt?

First thing to do is register or sign in to your online account so you can see the details of the debt.

If you think there’s been a mistake (maybe you bought something from a NewDay brand and returned it; perhaps you’ve already paid the debt), or you suspect fraudulent activity, please get in touch with us right away.

We’ll investigate and help clear things up as quickly as possible.

If you’ve already made your final payment to NewDay, it could be that we haven’t got it yet. Get in touch and we can check for you.

Why is my balance different to what I expected?

There could be a few reasons for this.

If you’ve recently made a payment or returned an item, it might be that NewDay hasn’t processed it yet. Register or sign in to your account to check the details.

Get in touch if you think there’s been a mistake.

How can I make a payment or set up a payment plan?

One-off payments

You can make payments online once you’ve registered with us.

We accept all debit card payments. See our ways to pay.

Payment plan

We understand that paying off a debt in one go isn’t always possible. With us, you don’t need to. Setting up an affordable, interest-free payment plan is straightforward – you can do it yourself online or through our app or you can call us to discuss a plan that fits your budget and helps you stay on track.

What happens if I miss a payment?

Life happens - we get that. So, if you miss a payment, don’t worry.

But it’s important that you get in touch with us as soon as you can so we can work something out to help you get back on track.

If you don’t contact us and continue to miss payments, we will keep trying to contact you to see what’s going on.

You can make payments online once you’ve registered with us.

We accept Direct Debit, debit card payments, and more. See our ways to pay.

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Your options when repaying NewDay debt

Work out how much you can afford to pay

Before you make any payments, it’s a good idea to understand what money’s coming in and going out. Our free budget calculator will help you set up a payment plan that’s affordable and suits your personal circumstances.

Set up your own account and interest-free personal payment plan

We’ve made it as easy as we can for you to manage your debt from start to finish. You don’t even need to call us: you can do the whole thing online or on the Lowell app. To sign up for your Lowell account you’ll need the Lowell reference number from the letter we sent you.

Set up a payment plan that works for you. Decide how much you want to pay, how often you want to pay it, and how you want to do it.

 

Being debt free should be simple and affordable. We promise you:

  • We will make managing your debt simple with an easy-to-use online account
  • We will help you work out what you can afford to pay using our budget calculator
  • We will understand your situation and help you find the right support
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  • We won't charge interest or admin fees if you work with us to manage your account. Fees are only charged in instances where we need to take legal action
  • We won't expect you to pay more than you can afford
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We are Here to Help

Even a small change in what you pay can make a big difference to how long it takes you to pay off your Lowell debt. Our team is supportive, friendly, and experienced when it comes to finance and debt. They can lay out every option available to you, to help you pay as little or as much as you can.

Our digital calculators also help to break down what you can afford to pay by selected dates; they're very simple to use so have a play with them. You might be surprised how soon you can say goodbye to us if you are able to pay a little bit more each month.

We are Here to Help
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Use our step-by-step process to create your personalised Lowell account and take control of your debt today.

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How can Lowell help me?

How can Lowell help me?

Lowell is a debt collection company on a mission to help our customers take control of their debt. We'll work with you to find an affordable solution that suits you.

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Who are Lowell?

Who are Lowell?

We believe that when it comes to debt, every step forward counts. No matter how big or small. That's why we give you all the tools and support you need to find a way forward, whatever your circumstances.

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