About Lowell
Who we are, what we do and how we work with you
Frequently asked questions
Find all the answers you need in our FAQs, whether it’s information about who Lowell are, details about your credit file or questions about the legal process
Spotting scams
How to spot email scams, spoof websites, and spam callers.
Data privacy
How we protect your data
Complaints
Information on making a complaint
Legal process
Information about our legal process
My credit file
What a credit file is, how you can get a copy and how debt affects your credit file
Getting started with my account
How to manage your online account
Contacting Lowell
How you can get in touch with us and the ways we can help
Making payments
What your payment options are and what happens if some are missed
Credit agreements and documents
Find out more about your credit agreement, and what information we can provide
Lowell App
Our app that makes it simple to manage your Lowell accounts
Snoop
Snoop's free money management app that's designed to help you discover smarter ways to save money
Troubleshooting
Solutions to common problems
Who called me?
Here is a list of numbers that Lowell agents and teams use, and a guide to why Lowell might be getting in touch.
Lowell reviews
Find out what our customers have to say about their journey to becoming debt free with Lowell.
Assignment of Debt
Information about Assignment of Debt
Closed accounts
Information about closed accounts
Phones and Broadband
All you need to know about debts with broadband, mobile, and phone companies.
Meet our new app
We've made taking control of your finances simpler than ever. With an app that puts the power to understand and manage debts in your hands.
