Frequently Asked Questions

Who we are, what we do and how we work with you.

How to spot email scams, spoof websites, and spam callers.

How we protect your data.

If we've sent you a letter about your Lloyds Banking Group debt, it means we've bought it from Lloyds Banking Group, and you now owe the debt to us instead. Register or sign in to see your account information today.

What a credit file is, how you can get a copy and how debt affects your credit file.

Information on making a complaint.

How to manage your online account.

How you can get in touch with us and the ways we can help.

What your payment options are and what happens if some are missed.

Find out more about your credit agreement, and what information we can provide.

Our app that makes it simple to manage your Lowell accounts.

Snoop's free money management app that's designed to help you discover smarter ways to save money.

Here is a list of numbers that Lowell agents and teams use, and a guide to why Lowell might be getting in touch.

Find out what our customers have to say about their journey to becoming debt free with Lowell.

Solutions to common problems.

Information about closed accounts.

Information about Assignment of Debt.

All you need to know about debts with broadband, mobile, and phone companies.

The calculator collects information from the user and checks this against current legislation to provide an entitlement estimate.

A credit score is calculated from the information in your credit report; it gives a general picture of your current financial position.

Information about our legal process.