Our Privacy Promise

We promise to protect the personal data we process in accordance with UK GDPR, and to remain transparent about how we do this by providing you with a suite of privacy notices. Choose the notice that reflects your relationship with us, and it will explain:

• What personal data we collect about you
• The purposes for which we use your data
• The lawful bases we rely on for each purpose
• Where the data comes from, including whether it was provided by you or obtained from another source
• Who we share your data with, and why
• Whether your data is transferred outside the UK, and the safeguards in place
• How long we keep your information
• Your data protection rights, including access, rectification, erasure, restriction, and objection
• Your right to withdraw consent, where consent is the lawful basis
• Your right to complain to the Information Commissioner’s Office (ICO)
• Whether you are legally or contractually required to provide the data, and the consequences of not doing so
• Whether we use automated decision‑making or profiling, and how it affects you

If you would like a copy of any of our privacy notices, please contact our Data Protection Officer who deals with data protection for all our UK companies, whichever Lowell company your question relates.

Please contact our Data Protection Officer by:

• writing to Data Protection Officer, Lowell Financial Limited, PO Box 13079, Harlow, CM20 9TE
• by email at dpo@lowellgroup.co.uk

If you would like to hear a recording of our Customer Privacy Notice please call 0800 021 2075. Calls to this number are free from landlines. Charges from mobile networks may vary so please check with your provider before calling.