How we’ve helped our customers

We know that every customer’s story is different. We put your needs first. Whatever your situation, we’ll help you find a solution that suits you and helps you to meet your goals.

Mother playing with child - Our affordable payment options allow your payments to suit your lifestyle

In the past year*, more than 200,000 customers took steps to become debt-free by setting up their first repayment plan with Lowell.

We've achieved gold status for the Investors in Customers award four years in a row

Over 1 million people in the last 5 years** have cleared a debt with us by taking control and paying their outstanding balance.

We provide easy access to help and support

“[Working with Lowell] made me feel like somebody cared because, even though I owed them money, they still listened to the circumstances behind my situation”

Caleika, Birmingham

We make paying as simple as possible

“I’ve always had a positive experience [with Lowell] and I’ll always tell any friend or family that I know are in a similar situation to me that Lowell is fantastic. I used to go “Yes!” when I [knew] a debt had been passed to Lowell”

Christine, London

We listen to your situation

“I think the Lowell customer service is really, really good. You’re speaking to someone who understands your situation, first of all, they were polite and they were understanding.”

Rochelle, Manchester

We allow for changing circumstances

“There was a door open that allowed me to actually pay for something without the stress. She wasn’t telling me you have to, she was asking me can you?”

Maria, Birmingham

We work together with you to make debt less scary

“[When] you’ve got someone like Lowell that listens and understands, you don’t feel pressured into paying that money. If I could get every debt that I had controlled by Lowell, that’d make my life easy.”

David, Stockport

It’s never too late to start paying

We won’t make you feel bad if you’ve taken a while to get in touch. Once you’re ready to deal with it, we will support you every step of the way.

What do our customers think?

Hearing or sight impairment? We can provide your communications in braille, large print or audio. If you need this service please email us at support@lowellgroup.co.uk or call us on 0333 556 5550. We can also accept calls from Text Relay.

Find out more from the Next Generation Test Service

* Data is from June 2018 - June 2019

** Data is from May 2014 - May 2019