How we've helped

Putting our customers at the heart of everything we do

support for you

Free independent help and advice

We understand that there might be times when you need a bit of extra support to help deal with your debts. You can get independent and free advice from many organisations.

let us know

Changes in your circumstances

If something has changed, like your health, the number of hours you work, a bill you didn’t expect, or other unexpected events, it can mean you can’t afford your regular payments. Don't worry, there are a number of ways we can help. If you're struggling with your money, contact us.

Letter of Authority

Want someone else to talk to us?

You can arrange for someone, like a relative, a close friend, or a professional to speak to us on your behalf. To do this, just call us on 0333 556 5550 or complete the below form and we’ll update your account so that we know you want us to deal with this person.

What our customers say

''I feel like I have full control of my debt & being able to set my own repayment plan is amazing. Your staff don't hound me with calls chasing money. I wish all my debts were with you.''

''The online account is a massive help for me, due to anxiety issues I have problems with phone calls.''


''Lowell have a good understanding of my circumstances and arrange payments suited to my monthly outgoings. Management of my account online is easy.''

Login or Register today to view and manage your account online 24 hours a day.

Hearing or sight impairment? We can provide your communications in braille, large print or audio. If you need this service please email us at or call us on 0333 556 5550. We can also accept calls from Text Relay. Find out more at

How can we help you?